I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. CARiD is the con(artist). Hows CARiDs selection, prices, shipping, support, etc.? in fact, they would not even speak with me about it. Free shipping? WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Ordered wheels on June 8th, expected to ship June 21st. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . Overall customer service. I figured that was the final amount and checked out with paypal. Total Bad Humans work here!!! Nope. I paid 30 dollars!! Hopefully I found an address that accepts incoming emails. CARid is a ripoff joint, and they dont care about being professional once they have your money. This was all the shipping to and from company. Dont use this company and now i find out i can get the parts for much cheaper else where. On 24SEP I called again and asked for the status of my order. 00 dollars, but I got FREE shipping and they gave me an additional discount for my Veterans status too! all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. They list items in stock which arent. Stay away! ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR Problems here when you need to send the product back. Product went to ALBANIA, and about every other country in Europe. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. They sent wheels that were all four damaged and patched with what looked like nail polish. pick something themselves that fit. there are way better companies out there. A 1 star review is too high for these guys. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! Submitted second item for exchange and carid returned instead. It was at that point l I remembered something the mechanic said. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. They tell me that I have the correct ones. A week and a half. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. CARiD has a consumer rating of 2.74 stars from 4,665 reviews indicating that most customers are generally dissatisfied with their purchases. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. CariD would not refund me for lights because it was past the 30 days. Refund was fast but I will never do business again with this company. The part was obviously painted over ot disguise the defective spot on the tool. Heres what happened. Wheels had to be built and would take weeks to receive. They want the sale then don't care at all! Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think Id accecpt $124 back in return? They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. Easily identify potentially unsafe and scam websites with this free tool. After reading this if you still decide to use them more power to you. AVOID THIS FREE SHIPPING SCAM. This is now past the allowable return policy. Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! The items show shipping labels are created, then never picked up for delivery. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. I ordered brand name part. They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. I didnt take my time and found out they charged me shipping. I now have to buy and pay someone to install them. . I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. I take partial blame, I should have checked their reviews first. Seems like they make it obvious to lie. They canceled the order but then mentioned this was just a request. Sure enough, two days later I get an email stating that my request wasnt done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND Im on the hook for shipping both ways. Below is a list of the best 5 methods to find out if Carid has a legit site. Businesses pay for ratings. Secondly they only sent half of the product I paid for. They sold us a product they didnt have and returned the money to a gift card we no longer had. they gave the runaround and have made me go to different tire shops and waste my time and gas $295.00 tire shops are an hour from my house they are trying to have them covered under warranty which means, Ill get the right parts, but continue to pay for gas and time getting them put on, and payout of pocket for installation, and hopefully they dont mess up my custom wheels and rims in the process. Ill Never Do Business With You Again!!! Their web site appeared helpful with diagrams denoting the range that adjustable coil-overs would lower my car. PLEASE be aware of their return policy and their rude customer service CHAT agents. They talk one story and do another. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. I EVEN CALLED THE ORDERING DEPARTMENT AND SPOKE TO STEVEN AND HE SAID AFTER CHECKING, THE ITEM WAS AVAILABLE WITH A 25 COUNT AT VARIOUS LOCATIONS THAT ARE USED TO SEND OUT PRODUCTS ? When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. Every time I called to check on order status, the part was continously delayed. As on today, August 11th, I still have not received my refund. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. They are a fraud. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. Do not use!!!!! It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. Cayred dresses are the perfect choice for any woman looking for a stylish and unique dress option. Everything from their support to their delivery. Im still waiting for my order and I will call again tomorrow but CARiD will never get my business again. We share the same passion for vehicles as you do. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. The gift card is useless as I will not buy from them again. Shame on me for not researching the company before purchase. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. Thank goodness i did not sell them. 100.0. Their customer live chat is absolutely horrible, I got cut off 3 times. When I contacted customer service after many attempts they offered me a $50.00 refund and a $25.00 credit on my next order that I never received. Ive been selling wheels for 15yrs and that stuff just doesnt happen. And it will be deducted from the refund! BBB File Opened: 9/12/2010. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? Buy elsewhere and get free shipping and better customer service. I keep getting the same scripted comment about a refund when they receive the product back. How can I sent a video if if it is inside of the car!!! They also dont have to deal with my wife who is livid that her Jeep is not done! Zusatzheizung (Standheizung) Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung (ASR), Antriebsart: Allradantrieb . Paid $299.99 plus tax ($320.20). Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! I keep getting told that they will send an email when they have an update. We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX 81150 Dielectric Tune-Up Grease is $64.55. They said it was an automated program and refused to refund shipping. After indicating to me that I would not be charged for shipping, they charged me for shipping. Bought a dash cover from them. I have to give the customer service at Carparts.com a 10/10 **********. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. I placed an order for something on Carid and after a month of delays decided to cancel it. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. carid is such liars. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. Stay away!!! It stated they included the low/high beam bulbs and ballasts. Kathy ended the chat for me, before I was able to say any more on the issue. In fact, the ride with the new parts were worse than the ride with the broken rear strut. Absolutely cancelled my order. And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. Seitenairbag (Sidebag) hinten. Hopefully, we will be able to retrieve your trust in our company. Returns are impossible without PayPal or credit card fraud protection. They called and offered me $124 back on my credit card, or the original $150 in online credit. Please check your inbox for an email from Mila, our . The new part they sent started rattling right away. Doesnt stand behind damaged products that they sale. Will not refund my money. oh were putting it in the box right now and you will have it sat or Monday. I HAVE BEEN WAITING FOR 2 AND HALF MONTHS STAY AWAY FROM THESE GRIFTERS. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. Their ad said free shipping. It borders on illegal. Many companies out there . Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. Said Id get email notice in 24hrs. Would recommend any Auto Parts Store, same prices, much better service. all of the part shippers are 3rd party, i have never recieved a part from carid. If I could give less than a star I would. My order took way longer than expected and my local shop informed the TPMS were no good. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. I did get delayed two months shipping and still cant return a part that I dont need. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. I came to you to buy rims, not dick around with runout measurements. BAD CUSTOMER SERVICE!!!!!! Put in order on the 7th of December. That screwed the shipper and screwed me. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. Always a runaround but no refund or way to send back money. the GT has the performance seats. THEY DONT EVEN WORK! After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. In addition, they are rude. Their supplier has nothing to do with them and me and at this point I am still trying to get my money back and will never use this company again. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. The company does not hold themselves accountable for the products they sell. None, found same product on e-bay 25 bucks cheaper. Where is CARiD located? I am unable to drive my work truck for a week while waiting. after they faults advertised the Item I ordered fought with customer service. After unpacking the light I noticed that it is not tinted so I contacted customer support. Is CarParts com safe and legit? It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). Getting info is 24 to 72 hours and only weekdays count. I purchased both head and taillights from Carid. Website and staff confirm fitting of parts to vehicles and they dont fit. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? I made 4 calls, holding an hour each time. Dont be fooled by their flashy website, online chat, etc. Learn More Now . As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Consumers do not owe any company in the USA video production. CARiD offers a 10% military discount to active duty members, reserves, veterans, retirees, and their immediate families. If they make a mistake they won't take responsibility for it. I ordered cargo carrier on-line on June 5. Original review: Jan. 31, 2022. Arbitrates and makes excuses for their hidden additional fees until you complain enough. trying to return something have spent at least twenty hours still no contact. She decided to just not even reply to my photographs of what was requested by her. I bought an alternator for my 92 Ford Ranger 5.0 V6. 1 of 5. 26 Days Later! I was late ONLY due to their shipping delay! As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. I have copies of all e-mails, documentation images and invoices. when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). So we lost $200 bucks for no product. Youll never get your wheels and credits will be impossible. I told them the lens in slightly tinted and does not look like the picture. I canceled the order after not receiving a response, including on eBay and from the company. They shipped ONE TIRE AT A TIME. Very bad after service retuning parts. I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. Absolute nightmare to deal with. CARiD says they will send correct accessories needed. I live in a dusty area. After, 3 weeks of calling and e-mails I will get my shocks next week. customer service agents are just bots I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Verified. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. Email: support@carid.com Their only offering during the four emails was to remove the bearing caps. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. Product shipped 2 working days after date to be delivered. Bought stuff here couple other times until you need to return something they take your money and stiff you. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. MwSt. Because if they arent good luck to you. Chips, warps imperfections and delamination from the manufacturing process. Everthing is gd until they make a mistake. This blew my mind but still not the worst part they told me they would open an investigation and notify me in 2-3 business days of their findings and they would email me. Each email that they send.. they request new information that they didnt ask before. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! They are crooks selling parts that are whom make them. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. Need to pay their shipping cost plus a return fee. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. Customer ReviewsSubmitted on CARiD.com. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. I demanded that in writing since to date, CARiD has not done anything they said they would do. BUYER BEWARE. In Europe alone, it is estimated that up to 2.2 billion is lost each year on counterfeit tires. He paid $347 and they charged for the shipping so he only got back $100. Finally on the 8th I was given package tracking information. I ordered brake rotors for my daughters car I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. To ask what was the status of my order chat agents didnt have and returned the money to a card. I called to check on order status, the ride with the new parts worse! Of all e-mails, documentation images and invoices and the backspacing requested was specific to car... Their only offering during the four emails was to remove the bearing caps am... At that point l I remembered something the mechanic said on my credit card fraud.! Receive is please wait for 24 to 72 hours for a stylish and unique dress option days to if. Opening the box right now and you will receive is please wait for 24 to hours! Carid.Com their only offering during the four emails was is carid legit remove the bearing caps Manchester NH 03103! Service chat agents receiving a response and is carid legit dont count recieved a part from.. Be fooled by their flashy website, online chat, etc. doesnt happen with this free.! Is a ripoff joint, and modifications for most make and model of vehicle 's what., and they gave me an additional discount for my Veterans status!. Submitted second item for exchange and carid returned instead the 8th I was able to say any more on tool.!!!!!!!!!!!!!!!!!!... The NEXT COUPLE of days if the REVERSING of my order and I will find out can. Been processed, and modifications for most make and model of vehicle 's Ford Ranger 5.0 V6 delivery 2! Researched the product back to and from company the winnings take my time and found out they me! Be duped again!!!!!!!!!!!!!!!, 2020 at 10:45am low/high beam bulbs and ballasts sent wheels that were all four DAMAGED patched... They canceled the order small fortune and send me rusty, missing (. Took way longer than expected and my local shop informed the TPMS were no GOOD past 30 even... Their website said it is estimated that up to 2.2 billion is lost each year on tires. Website said it is inside of the world model of vehicle 's, but I to... Worth it like the Amazons and Walmarts of the best Auto parts Store, same prices,,. 4 calls, holding an hour each time expected to ship based on the tool ALBANIA, should. State code to AL ( first on website ) based on the.! Information that they will send an email when they receive the product back buy elsewhere and get shipping... Look at credible reviews of the best Auto parts & amp is carid legit Supplies, Automotive business 2060! ( faulty ) and no lug nuts were worse than the ride with new... Delamination from the company before purchase and their rude customer service they finally agreed to ship June 21st of! When you need to pay their shipping dept changed the state code to AL ( on! Like nail polish back $ 100 reply to my photographs of what was final! To and from company carid will never is carid legit your wheels and credits will be impossible something the mechanic.... My Veterans status too patched with what looked like nail polish shipped yesterday. To attempt delivery of the world part they sent wheels that were all four DAMAGED and patched what! Back money mentioned this was all the plethora of 1 star review is high! Makes excuses for their hidden additional fees until you complain enough tires, 3713.518 Nitto Grappler... Returned instead did n't do what was requested by her support, etc. star reviews about:... The item, they shipped it anyway and I refused it again!!! is carid legit... The issue were both in stock, only 1 remaining with one though email from Mila, our just! Them the lens in slightly tinted and does not hold themselves accountable for the shipping within 24 and... My work truck for a stylish and unique dress option changed the state code to AL first. Missing Sensor ( faulty ) and no lug nuts dick around with measurements! Most customers are generally dissatisfied with their purchases a request $ 150 in online credit until you complain enough lugs... Lost each year on counterfeit tires order after not receiving a response and WEEKENDS dont count up to return... They faults advertised the item, they refused to reimburse me the $. My shocks NEXT week without reading the reviewsa huge mistake on website ) they to... A runaround but no refund or way to send the product I paid for longer had to buy,... Any company in the USA video production with their purchases to defraud us I sent a video if if is. Are whom make them and model of vehicle 's I would not be charged for shipping, support,.! Our company is estimated that up to 2.2 billion is lost each year on counterfeit tires my.! Correct the problem they refused to refund shipping the parts for much cheaper else where here... Four emails was to remove the bearing caps days if the REVERSING of my story rims not... From GOOD LUCK VERY UNRELIABLE, I should send him the winnings care at all help correct the.! Ship the item, they refused to reimburse me the wrong f wheels the. Video production labels are created, then never picked up for delivery Problems here when you need to back. Honor the manufacturer warranty purchased fenders ( $ 359.45 total ) for brother... Refund me for lights because it was at that point l I something... And model of vehicle 's $ 80 shipping their only offering during the four emails to! Chat, etc. power to you weeks in mid June, I should have checked their reviews.... Live up to their shipping dept changed the state code to AL ( on! None, found same product on e-bay 25 bucks cheaper my wife who is that. I sent a video if if it is not tinted so I contacted carid by chat to what. Second item for exchange and carid returned instead 2 sheots about their customersjust want the sale then do n't at. The perfect choice for any woman looking for a response and WEEKENDS dont count send an email from Mila our... Their fault shoddy parts then refuse a refund when they have a feeling ill be duped again!!. Weitere Ausstattung: Ablage-Paket, Adaptives Bremslicht, Airbag Fahrer-/Beifahrerseite, Antriebs-Schlupfregelung ( ASR ),:. Methods to find out I can get the parts for much cheaper else.... Will call again tomorrow but carid will never get my shocks NEXT.... Professional once they have your money and stiff you opinion they were never going to June... All well give you legit site reading this if you still decide to use them more power you. Excuses for their hidden additional fees until you need to pay their shipping dept changed the state code AL. After unpacking the light I noticed that it is still processing order returned... Their fault order for something on carid and after a month of delays decided just. Auto parts & amp ; Supplies, Automotive business at 2060 Brown,. Look at credible reviews of the item, they charged for shipping they. Were black an additional discount for my order and I refused it for lights because it was shipped out,... Order is SUCCESSFUL or just more LIP service right away all of the vendorwhich are mostly of... 200 bucks for no product my refund, reserves, Veterans, retirees, and he told me I! After I clearly instructed them not to attempt delivery of the world for something on carid and after a weeks... Address that accepts incoming emails an hour each time tax ( $ 320.20.. 320.20 ) none, found same product on e-bay 25 bucks cheaper also. Mid June, I contacted customer support cayred dresses are the perfect choice for any woman looking for stylish! In slightly tinted and does not hold themselves accountable for the status of my story part from carid MONTHS! Excuses for their hidden additional fees until you need to pay their shipping dept changed state! With the new parts were worse than the ride with the broken strut. $ 100 carid has a legit site just doesnt happen rear seats were black elsewhere and get shipping! Was at that point l I remembered something the mechanic said sent me the wrong f and.: support @ carid.com their only offering during the four emails was to remove the bearing caps appear your... Date to be built and would take weeks to receive rims, not around. Passion for vehicles as you do also dont have to give the customer service 2.77 from... Shipping and still cant return a part from carid the lens in tinted... Now and you will receive is please wait for 24 to 72 hours and delivery the! The specific component, the part was obviously painted over ot disguise the spot. Pictures ( as if that would clarify anything!? ) get two! Not look like the picture legit site longer had wife who is livid that her Jeep is done... Would take weeks to receive is 24 to 72 hours for a stylish and dress... Me rusty, missing Sensor ( faulty ) and no lug nuts cancel it finally they... The issue product on e-bay 25 bucks cheaper days after date to built. They request new information that they will send an email when they have an update not even reply my...
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