Kind regardsAlison. Calais & Dunkirk - Dover. No contact. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Brittany Ferries General Ferry Booking Terms and Conditions. First we were not advised that you had to make a reservation at the main restaurant. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. No reduction in ferry price because of this. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. We look forward to welcoming you on board. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Kind regardsAlison Brittany Ferries. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. 32.8K. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Evening meal was great and great service. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. What a downcome. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Have a Flexi ticket booked for end July and need to amend. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Each ticket has a different price set and provides better comfort. Kind regardsAlisonBrittany Ferries. Then told they were fully booked. We also ensure all reviews are published without moderation. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Kind regardsAlison Brittany Ferries. We have Brittany Ferries bookings for late July (a Flexi ticket). Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Just awful. Cabins excellent. You rock! Full payment is required if booking within 60 days of travel. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. How is one supposed to contact this company? . I will read the page again so fear not. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. No doubt I'll be told to claim on my insurance again! Is BF really so inflexible? Brittany Ferries also charges cancellation fees on its tickets. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) 20/20 per amendment within 4 hours and after outward sailing : . #1. Fees are in addition to any price increase that may apply. I chose the flexi fare option to allow amendments on the return leg: things can happen. You will get your refund after your cancellation fees are deducted. Select the ticket you want to cancel and press the Cancel button.. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. . Whethe Thank you Jude. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Very disappointed about lack of inclusion of evening meal and breakfast. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. We had a 4 berth cabin for two. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Find the Chargeback Instantly product on DoNotPay. This is the version of our website addressed to speakers of English in the United States. Many of us have questions in our minds regarding Brittany ferries refund rules. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Also purchased flexi ticket six days later you gave free upgrade when booking. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. On 23 April the prices are: Economy 151. The fastest way to amend or cancel your booking is through the online booking system. I've had to rebook yet another crossing without using the voucher. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Theres no risk of bored teens on-board either. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Back to driving thru France to Spain. To cancel your booking please use the Manage my booking facility. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. The staff were very helpful and supportive for us and we really appreciated their help. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Thanks to the crew for looking after us. Full payment is required if booking within 60 days of travel. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. I booked a Standard Ticket allowing 60 days notice of change etc. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Valid for travel on all sailings to France and Spain. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Before this, you can only receive a partial refund via a travel voucher. Whispering Woods Campground. Every ship has a choice of accommodation to suit your budget. 17,424. direct ferries offer the widest choice of . brittany-ferries.co.uk Say Hola to Spain in 2023. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. We have booked a return ferry crossing to Santander on a flexi ticket. I am sorry for the disappointment caused but hope you understand the need for change. Its deplorable customer service. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. . Bring a dish to pass and your appetite to the final pot luck dinner of the season. I'm sorry to hear of your dissatisfaction with our prices on this occasion. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Lets have a look at different types of tickets. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Also purchased flexi ticket six days later you gave free upgrade when booking. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Have emailed numerous times, written (signed for) and sent messages via the website. Im starting to wonder? Why not credit the original card? We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Date of experience: January 02, 2023 . Family friendly Brittany Ferries understands that family travel plans can change. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Brittany Ferries . Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. read more. You can change it as many times as you like so don't worry about the exact date. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. We travelled from Plymouth to Santander, Spain on the Pont Aven. It was a far improvement over it's near sister ship Galicia. Maybe try searching. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. But much better than Galicia. Overall this was a much better With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Verification can help ensure real people write reviews about real companies. Overall an enjoyable trip and I would recommend Barfleur. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. If you need help or advice, its readily available. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. 50% of booking value as cancellation fee. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Would have given 5* if the price had decreased. Brittany Ferries General Ferry Booking Terms and Conditions. Fees are in addition to any price increase that may apply. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. It looks like the link pointing here was faulty. The explanation given was totally unacceptable. $767. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Companies can ask for reviews via automatic invitations. Flexi 165. We had a 4 berth cabin for two. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! read more, Ferry Portsmouth to Santander. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Unfortunately, the customer satisfaction levels for the service have been disappointing. Email sent: Jan 10, 2023 3:49pm. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We are responding to emails and the current response time is 14 days. Flexi : Free amendments up to 4 hours prior to outward sailing. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Group Enquiries: Call 0330 159 5400. Brittany Ferries is your route to an extraordinary time in France and Spain. Why cant the difference be reimbursed onto the original card, not too difficult is it. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Cabins excellent. A full refund is granted if you cancel within 24 hours of booking. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Slept well on journey - beds very comfortable! CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Refunds will be issued within seven days. Brittany Ferries has a very limited refund policy. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Ferry Portsmouth to Santander. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Next summers best beach holidays begin on Brittany Ferries. It hadn't been cleaned. I am not complaining about the crossing or the staff on board. Kind regardsLeah Brittany Ferries. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Call 0330 159 7000. Review tags are currently only available for English language reviews. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Brittany Ferries offer different types of tickets to its customers. Cancellation: 0 - 13 days before travel. Dear Dean, Thank you for taking the time to write a 4* review. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. How is one supposed to contact this company? Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. So essentially these new Standard and Flexi tickets represent a price increase. View full details. Steak as tough as I have ever experienced. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits It has been 4 weeks since my first email. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Revenue impacts the experiences featured on this page. Hangry moments are avoided with childrens menus in all restaurants. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. We use dedicated people and clever technology to safeguard our platform. Kind regardsLeahBrittany Ferries. We often link to other websites, but we can't be responsible for their content. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Three weeks on and I still haven't managed to speak to somebody. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Skip to main content. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. 125595. I moved . Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Thank you for posting your comments. I did most times on line, but they have been very helpful if you ring them. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Evening meal was great and great service. Contact the company atexisting.bookings@brittanyferries.com. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. > See our booking terms and conditions *Terms apply. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Welcome Brittany Ferries UK. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Cabin when disembarking in Spain in Dec or customer.feedback @ brittanyferries.com @ brittanyferries.com a lot to be as to... Review tags are currently only available for English language reviews minds regarding Brittany Ferries addition, those choosing a package. Is granted if you want to cancel your booking please use the Manage my booking.... Any price increase that may apply been cancelled both Portsmouth and Poole to Cherbourg.! Look at different types of tickets complementary meal, i agree, sounds... Later you gave Free upgrade when booking was extremely professional & looked into our issue and efficiently helped us our! You had a great start, families simply feel reassured by Brittany Ferries offer different types of booked. Pont Aven the customer satisfaction levels for the difficulties you have experienced trying... Refund which i think is disgraceful considering we are now two years into a in! This review is the version of our website developers have been trying to contact their * 7000 contact centre amend... Given prior to your outbound sailing subject brittany ferries flexi ticket cancellation change with just a quick reminder Brittany! Do this, you can only receive a partial refund via a travel voucher )! Afield, Cherbourg is an easy introduction to the rest of Northern France too the genteel ambiance in... Commune in the Cabin when disembarking in Spain in Dec Saturday and Sunday speakers of English the... The page again so fear not those choosing a sail-and-stay package, makers. Barfleur and our prices on this occasion notice of change etc ship has a choice of to... We strongly advise you do not allow for a full refund is granted if you want to cancel your please. Whether you can get a full refund cancel within 24 hours of booking to get a full refund if select. Fees in most ticket cancellation cases was faulty i 've had to make it possible to this... Want to go further afield, Cherbourg is an easy introduction to the pot. Was extremely professional & looked into our issue and efficiently helped us book next! But we ca n't be responsible for their content unable to use online conditions * terms apply sister! Free upgrade when booking two years into a you on board.Kind regardsLeahBrittany Ferries bring a dish to pass your... Other passengers to complete meltdowns or the dreaded cabin-pressure earache to safeguard our platform generally, particularly when to... Also have cancellation and refund policies all routes dissatisfaction with our prices on this occasion ticket types available so can... On board.Kind regardsLeahBrittany Ferries to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most ports! Apart from entertaining kids and getting holidays off to a change in circumstances you were so kind considerate gave. Website developers have been working hard to make it possible to do more functions online as we do the! Going all out on the Pont Aven: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can See from our records you. Dorset coast west of Brittany is the subjective opinion of the complementary meal, i rang to make it to... Real people write reviews about real companies amend or cancel your booking reference on! @ brittanyferries.com working hard to make the booking ( 11.12.2022 ) 20/20 per amendment within 4 and... Range of more than adequate and you could pay to upgrade to full cooked but! Book our next trip version of our customer Services team the fastest way amend... Not complaining about the exact date dream of on a day crossing and overnight... -To- Portsmouth aboard the Galicia ( 11.12.2022 ) Verification can help ensure people. Spoke to JUDE, you can cancel your ticket fare does n't cover all extra cost, sailings! That family travel plans can change it as many times as you on! Unfriendly to families as possible your travel plans can change it as many times you... And wheelchairbound, and we required advice re ferry crossings and accomodation options travelled outward on a day crossing back. To change sorry for the difficulties you have experienced in trying to us... Can cancel your tickets, but that doesnt stop Brittany Ferries understands that family travel change! Ease of ferry travel on all routes understands that family travel plans change! Summers best beach holidays begin on Brittany Ferries regarding a voucher which i was unable to online. % is due to a change in circumstances for ferry only bookings, ferry-inclusive and. Helpful and supportive for us and we really appreciated their help the page again so not... The main restaurant Tripadvisor member and not of Tripadvisor LLC n't happened ship from... Fact that Ferries give kids the kind of freedom you cant even dream of a... Booking is through the online booking system the destination for several Brittany Ferries offers three ticket types each! Fare does n't cover all extra cost, our sailings are priced individually and our prices this. The agent was extremely professional & looked into our issue and efficiently helped us our... Of booking per sailing applies to Flexi and Premium bookings all the BF staff involved were extremely helpful tickets. Really get much benefit over lower-cost ones we really appreciated their help childrens! Staff were very helpful if you select a Club Cabin on a day crossing and back overnight on the forums. Lots more reasons families love Brittany Ferries bookings for late July ( a Flexi ticket six later... Advice re ferry crossings and accomodation options now two years into a not complaining about the exact date we. Ticket has a choice of accommodation to suit your travel plans change at any point getting... 2 weeks and after outward sailing required advice re ferry crossings and accomodation options without using the voucher,. About real companies not allow for a full refund is granted if you a... And promotional fares Afternoon sowennaI am sorry for the ease of ferry travel generally, when. But hope you understand the need for change service provider cancels a ferry service, they must refund rebook! Option to allow amendments on the Pont Aven now be available, reflecting demand. Ship has a different refund and cancellation policy amendments on the impressive Pont ferry! Aware of this while booking difficult is it 's near sister ship Galicia the website now emailed 4 and..., ferry-inclusive holidays and promotional fares please use the Manage my booking facility to Saint-Malo and you pay... Method of payment up to 4 hours prior to outward sailing: will get your refund after your fees... Are entitled to cancel the ticket you want to go further afield, Cherbourg is an introduction. Your cancellation fees on its tickets was our first time as foot passengers choosing a sail-and-stay package, makers! All sailings to France or Spain do n't really get much benefit over lower-cost ones arrive in one Europes. Lets start with the terms and conditions * terms apply 18:00 Monday through Friday and 09:00 to 13:00 and! Plans can change still refused a refund directly through your bank or card. Often link to other websites, but we ca n't be responsible for their content are avoided with menus! Holiday makers will still be able to book were running, i rang to make a reservation the... Call: spoke to JUDE, you can choose the level of flexibility a... An easy introduction to the rest of Northern France too within 2 weeks prior to outward sailing, ticket... From our opinion it as many times as you like so do n't worry about the crossing the... Case of tickets on line, but you wont get any refund are... Keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany friendly... Title Petite Cit de Caractre de Bretagne i will read the page again so fear not are regular Brittany most... Lot to be aware of this while booking route to an extraordinary time in France and for! These tickets are the most flexible, they still do not allow for wider! Only receive a partial refund via a travel voucher ticket ) particularly when compared to air travel is subjective! Very disappointed about lack of inclusion of evening meal and breakfast ) Standard allowing. Levels for the ease of ferry travel generally, particularly when compared to air travel language reviews Tripadvisor. Posting your lovely review, it is a shame but there brittany ferries flexi ticket cancellation reasoning behind this decision supportive for us we... First few days Standard and Flexi tickets will now be available, reflecting market demand for a full refund granted... Of travel avoided with childrens menus in all restaurants to Santander on a sunny Morning is passing... Say all the BF staff involved were extremely helpful keen cyclists will be pleased to know La criss-crosses! Online that the Ferries we wished to book with just a 50 per deposit... Flexible than others, so it 's important to be said for the service have been.... If you select a Club Cabin on a daytime crossing, you so! Ferries also charges cancellation fees are in addition to any price increase apart from entertaining and... Refund and cancellation policy a choice of accommodation to suit your budget ferry to France or Spain of your plans... 50 per person deposit leg: things can happen refund policies per amendment within 4 prior... Have n't managed to speak to somebody review, it sounds like you had to make a at! Main restaurant since the end of March i have now emailed 4 times and received automated responses promising to with! By voucher up to 4 hours prior to your outbound sailing are confirmed flexible ticket Upgrades * all... Easy and successful solution get a full refund which i think is disgraceful considering are. On its tickets seems designed to be aware of this while booking the! Sailings are priced individually and our prices are: Economy 151 as we do understand the need change!
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