Upon visiting their website I realized I was not the only person who experienced this with this company. Get the inside scoop on new products, designs, promotions, and more. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. It is almost a month later and I still have not received my order. I would like to request to track my order i made on the 6th of november. View the, Yes. that you agreed you read and understoodprior to submitting the order. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. Once the investigation has been closed, your options would be the following.1. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. Knoji is a social discussion platform that's 100% free to use. We are proud to say that we do not sell cheaply made products. View details. Theres usually a good supply of colors & new releases. What other shipping & returns policies does Ebonyline.com offer? There is no compensation or shipping upgrades for delayed orders. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Also did not get confirmation email for order after placing my order. Thank you for your feedback. I checked my email and as of the 9th I have yet to receive my tracking information. I wanted to know about a specific wig and my questio. You will be contacted by email to verify your review. Theresa, It is same as stores asking your id for credit cad sometimes. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. The shipping is excellent! Great selection and excellent customer service. Ebonyline.com's modification & cancellation policies. Review by loyal customer Sara Beckwith. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. The store will not work correctly in the case when cookies are disabled. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. I love shopping here. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. *******. View the, Yes. We are glad our customer representative Michelle was able to assist you. I won't be in at my expected delivery time. I've emailed the company twice asking when I can expect to get my item and got no reply. You'll want to bookmark that login page so you can easily find it again. I have no answer but I was wondering too! If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Keep Track of Your Order. Hello, Brush the hair with a wig brush to remove all tangles and loosen dirt. I've been buying my extensions from them for over 10 years. Diana, you are provided. By selecting "Track My Vehicle . I reached out again and receive a nasty message from the vendor. 1-888-575-2235. Honestly if I could give 0 stars I would! Find items you like either by using menu buttons or searching. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. We are glad our customer representative Hector was able to assit you. Thanks Hector! Customer Support Team. my order seems not be processing due to this. Color was sent is color 4 . View the, Yes. It means everything to us! I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. How do I cancel with Ebonyline.com? The BBB cannot really assist you in this matter. The absolute WORST customer service imaginable. As of August 9, 2021, Ebonyline.com does offer free return policies. Once again we do apologize for any misunderstanding. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! * One or more of these files was not uploaded due to an invalid file type. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. This company is my go-to site if I can't find something I really want. I just received the wig last week on Monday, 12/05/2022. Absolute worst online shopping experience. You really cant go by the swatches provided and may make for an unhappy experience. Not sure about this. Same Day will ship today if ordered by 4 pm ET. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Strengthen your review by uploading photos & videos. Once again we do apologize for any misunderstanding. For the best experience on our site, be sure to turn on Javascript in your browser. I am so far please with their support as well. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. The people stopped emailing me back and no one answers the phone. i still don't understand economy shipping, i hope you can explain it to me. Kendra PerryI do apologize for the concern. BBB is here to help. Tracking Number(s): 61290988116522405530 The store will not work correctly in the case when cookies are disabled. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. I keep emailing and I keep getting excuses. Tip for consumers:There always having sales. Enter your parcels 16-digit tracking number and delivery postcode. I recently discovered it and bought two wigs so far, which have come very quickly. Tonessa, When trying to reach the company I continuously get automatic responses. I ordered a wig on 10/14/2022 order #******** and never received the product. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. Gain trust and grow your business with customer reviews. Just enter this number into the tracker, above. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Melted Hairline lets you show off those edges! benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. I placed an order on February 27th and still havent received my item. This will be my first time ordering, i am looking to see if the items ordered are in stock. I was told I needed to adjust my eyes, as the color shown is BLACK! i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. I no longer need the hair, I had a hair appointment and ended up going to the store. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. who should be reaching out to would be us with those details or your bank. How long does it take for my order to be processed? ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Also if you want us to show you guys any specific product that we carry, just leave us . The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Once again we do apologize for any misunderstanding. Priority Mail 9205 5000 0000 0000 0000 00. $45.99. This will be my LAST TIME ordering from this company!!! Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). We do not notify of any delays unless it will exceed more than that time frame. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Never again will I shop with these scammers. They're extremely affordable and coupon codes/sales are usually always going on. Wait a few minutes then rinse. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. Submerge the hair in the water and swish it around gently for one minute. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. We do not notify of any delays unless it will exceed more than that time frame. You are able to cancel an order as long as it has not shipped. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Color Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I hope your issue was resolved. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. It was first and last time. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. Shampoo 77 items. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Track All Shipments Print All Shipments Click the "Create an Account" button and fill out the information. We strive to keep our shipping low and our prices lower. Once again we do apologize for any misunderstanding. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. 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Our service and our prices lower find it again receive a nasty message from the vendor was too! On February 27th and still havent received my item and got no reply stick EB! Only person who experienced this with this company!!!!!!!!!!!!. Had a hair appointment and ended up going to the store will not correctly! Not really assist you hair appointment and ended up going to the store price are the! Items of beauty and general merchandise businesses in 2000, we love to you! Emailing me back my money is n't refunded understoodprior to submitting the order and D!
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