Hi there! I am now 2 weeks without a credit card terminal, old one died and they have not replaced!!!! But that doesnt bother me cause Im filling for bankruptcy and will include them in the filing. Predatory Company AVOID! I was told I had 30 days to try it out, So I tried to cancel my lease and I was told I had to pay well over $2000 to end it. I have no idea how this going to go from here. He also assured me that if I was unhappy with their service, all I would have to do was call and cancel and they would take care of picking up the equipment. Do NOT do business with this company! I called them to let them know I wanted to cancel & they sent me a return shipping label & I sent all of the equipment back. Dont do business with any of these companies; Fiserv, First Data Merchant Leasing, or First Global Leasing. First Data (Fiserv) is a registered ISO of Wells Fargo Bank, N.A., Concord, CA; Deutsche Bank AG, New York, NY; BBVA USA, Birmingham, AL; MVB Bank, Fairmont, WV; and MetaBank, Sioux Falls, SD. I call my bank and have the block charges from Global Leasing. Switching banks next! I bought the machine so I wouldnt be saddled with a 4 year contract. Overall, though, it appears that First Data (Fiserv) will enforce the terms of a lease even when a merchant claims to have been deceived by an agent. first data cancellation email addresssql named default constraint. How to cancel a merchant account without paying a fee. Takes days to have answers. Since then, they have continued to bill me $5.60/mth for the wedge card reader and recently stole $9,240 from my account (8 years later). ComplaintsBoard.com is a leading complaint resolution website on the Internet. A Big Fraudulent Company. He assured me that I would not have any responsiblility it was just for reference. I want my 19months x 25 back for a start you robbing B*~#[emailprotected]. First Data will not provide me with the necessary information for returning the machine. I once got a call about where to send my check, but no check was ever sent. Anytime, I called Jose pellido he never answered. Beverly, I may have a client who could be a part of your class action against this company. After a month all of the sudden we have a charge on our bank account for a lease that we did not know we had. They should be in jail, not in the market place. When we sold the business the contract was rewritten for the new owner. We have a very small business and had a representative Stephan under Stone Ridge payments sign us up stating we would be saving $300 a month. my bussiness close for six year,they collect agent call.i paid paid. A few months go by of receiving notices from First Data, but I ignored them at this point. This post will help: Cancelling Your Merchant Account Without Paying a Fee. While the Fiserv headquarters is at the Wisconsin address listed above, it appears the old First Data buildings are still in operation. viter de faire affaire avec eux. I suggest not wasting your time arguing with them and go straight to your state Attorney General. Web2000 East First Elysium, NC 28659 Dear Mr. Hardesty, This letter serves to inform you that effective December 31, 2030, we are canceling our contract number 204987, dated January 1, 2029, for Best Car Rental letterhead and matching envelopes. Yes, I would like to participate with you because global leasing company including connect card are fraudulent and scammer company. They are still charging me a year later and I am still fighting. They give false phone numbers to banks like PNC! In 2014 I cancelled my service with First Data Corp. Card Connect owes us $350.00 for early termination fee. Same thing here except I refuse payment as unauthorized on all fees they send through my bank. Dangerous. Our small business leased the single credit card terminal from FDGL. They said they would settle with me for $1500. This gives FDGL resellers an incentive to provide costly equipment with long-term, non-cancellable contracts. It's a cut throat industry. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. He never called me back and he became very evasive and hard to contact, my calls continued to go to voicemail. If I receive any more demands/threats from them I shall have no altgernative but to report them to Trading Standards as every demand they make is a different figure and they are demanding unlawful payments. Their agents are the biggest thieves. He stated we would be able to use his system and equipment with our current POS software and that he would be sending me the equipment. They are all owned by Fiserv. The worst company in the USA no one should allow them to take advantage . I would like to attribute! My mother, who is easily persuaded and has an inability to say no was pressured into signing a FIVE YEAR LEASE with these fools. I would NOT recommend working with First Data. TOTAL SCAM!!!!!!!!!!!!!!!!! In addition, they continually remind me that I am under a 36 month contract that they refuse to let me out of. Is there an address where we can return the equipment? You dont get your money in a timely manner (that you pay for) . It is the worst deal in life I have ever done I have paid almost 100 dollars a month for 4 years of service that i did not use .. stay away .. run away excessive charges , Nightmare! Please be aware that First Data Global Leasing is a very high handed credit card processing company. The leasing company says its not their fault they are just the leasing company. The original 48 month agreement was up in August 2014 but because of the heartburn associated with credit card processing companies, we didnt change until January 2016. WebThis includes a device identifier, an email address associated with the account, and an encrypted and hashed version of your payment details. The WF rep Rachel got me to sign a lease transfer and told me all fees were being paid by the previous people. I called the company they have told me that, I do not have a sale person please I need help. I am with another provider for almost a year now and without issue. BBB: 3.71 out of 5 based on 60 reviews. From Clover Security I told him I dont understand why somebody else name is appeared in my bank account, when I call global leasing company the agent is refused to talk to me because my name is not in the contract, but they are continued taking money in my bank account under somebody else name. Please fix the below request info form errors. We're here to help between 8am and 9pm, Monday to Saturday, We're here to help between 8am and 8pm, Monday to Sunday, Call us between 8am and midnight Monday to Saturday and between 9am and 5pm Sunday, We're here to help between 9am and 5pm, Monday to Sunday, Call us between 9am and 5pm Monday to Friday, Call us between 9am and 6pm Monday to Friday, newsroom.fiserv.com/newsroom/media-contacts>, Call us between 9am and 5pm Monday to Friday They want to charge me over $7,000 to cancel their services! Learn how to resolve this complaint. Make a point to say more than sorry or goodbye. I have started requesting all correspondence in writing and i have recently been told that they cant do that??? Agent kept apologizing but basically the company rules were the company rules. Now our bill is $450 more than when we were with Heartland. Worst costumer service. ????? We are EAGER to return the obsolete terminal, but were told we MUST wait until we receive the letter from FDGL which will take at least 5 business days (assuming we ever receive this letter). I then forwarded the email to Ascentium to confirm they were aware of the agreement. Hashing means that we can Call 1.800.574.7000 or visit FirstNet Central for assistance with billing or service. a previous owner 3 years signed up for archaic useless equipment we had to replace since it didnt work half the time, FDGL lease does anyone have a phone number I cant find a number that will answer my questions. +1 404 890-2000. I would have at least paid out for the rest of the year as opposed to the next three years. This last call is such a waste of time and money, It will be my last credit card I ever run and after it is done, I will close my account forever. At this time I am asking for a reasonable resolution to this issue. I run a Jewellery Store and need the ability to refund debit to customers if necessary. They will sell the system very easy and you will not feel something behind you. The 2nd over the chip in the card technology. One Google search and they couldve reached me and I wouldve paid what I owed. AAAARRRRRRGGGGGGGGGHHHHH! Now they are telling me that I have to pay the lease for the next 4 years and that it is my responsibilty personally. Had them since 2012 for my small business, lease is up and I want to cancel because they didnt keep up their end of the contract up by providing a credit card machine that works and is up to date. Google Gmail. They accepted the buy out and we returned the machine and were sent a letter from First Data Merchant Solutions stating that the contract was now closed. We had to close account because they failed to contact us or provide us with a lease that they claimed was active. Lesson learned for so quickly giving up my social. I didnt remember how long the lease was for and months later received a collections account on my credit. I signed a contract with a company called Pay Partners. View contact list. First Data is a multinational company founded on 1971 with its headquarters located at Atlanta, GA, U.S. and key people behind it being Patricia Ramos (Former CEO) and Himanshu A. Patel (CFO). No issues until.I had a customer I needed to refund a purchase for. Finally I got through and expressed my dissatisfaction, only to be rebuffed that if I wanted to cancel I needed to return the equipment. Contact me here. With my experience, theres only one advice: never get in touch with them! They are nothing but scam artist, and I refuse to pay another dime. They charge for membership fee and all kinds of fees that you cant even dream of. A very persistent salesperson kept calling to get my business use this companys equipment. I shipped them back my wedge card reader as instructed. As small business owner, I wont ever recommend global leasing company because this company has been operated by a bunch of mafia, liar, fraud and scam. See Which Processors Offer No Monthly Fees And No Contracts. Need help finding the best She also stated that the only fees I would pay would be the processing fees for transactions that were charged. Wanted to cancel the contract after the 48 month period. This First Data companie just ripped me off $285 Its disgusting how you treating this man and his family and I will make sure I tell everyone I can on Facebook Twitter and yelp about your treatment of this man and his family who are struggling. Most FDGL branded web links have been redirected to another First Data site or are no longer working, as is the case with their customer-care site once located at fdglcustomercare.com. I have since closed the account FDGL (First Data) was debiting, but they now have figured out another account I have, and have started debiting that account. Even in the most extreme card-not-present payment environments, authorization fees typically do not exceed $0.30. Im shutting down due to Covid and a recall of equipment by my supplier. There is also written information that the rep agreed to that was never fulfilled and that also shows he knew the company was going to have a new computer system installed. After high payments each month I decided several years later to close my BofA account along with the credit card account. First Data is still trying to collect from me personally. Stand you ground and get legal advice on wording your replies (make all communication in written format). Card Connect owes $350.00. I then received 3rd December bill for one months rental whiich I paid to get them off my back. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. (I have photocopy proof of this). Big Ripe Off!!!! Strong arm sales tactics and inferior equipment, and they want me to cary out the term of this lease to the tune of around $10,000 over 4 years. Very deceptive company. OK service but very high charges. on an ipad kiosk . Thus, First Data became a private-equity company and is no longer listed on the New York Stock Exchange. Having regard to the fact that they took delivery of the equipment a month ago, I am going to have great difficulty in returning it yet again. Unfortunately, Im in a contract with them for some time. I asked him why I do qualify he said you qualified. You charge over $1,000 for a machine we can get for from 100 and $150. Call ADT Customer Service at (888) 392-2039 for assistance. Subscribe to the FirstNet Newsletter today! I switched to them in a hurry because I was very busy at the time, and was fed-up with the merchant services dept at my previous provider (Wells Fargo Bank) because they kept jacking up the fees. All Rights Reserved. One for processing and one for equipment leasing. Global Leasing, First Data Merchant and FISERV are all one company and are commuting fraud. First Data reviews first appeared on Complaints Board on Apr 30, 2008. Only 315 of these 769 complaints were resolved by the company to the satisfaction of the merchant. First Data Merchant Machine Score: 5.31 out of 10 (average of sites above) Website: www.firstdata.com. I was never told by this pushy salesman that I would be leasing equipment at over $200.month on a Non-Cancellable 4 year lease. I argued that if the customer had paid by debit, it was deposited into my bank account, then i should be able to refund by debit. As far as Im concerned they are in breach of contract. He has nearly two decades of experience in card payment services, both as a former employee and as a professional business finance journalist. I spoke with a black male several times about the situation. Now, I am calling FDGL every Monday to been hanged off unnumbered times, just wanna to have a result, in the same time, I have to pay all these rental fee every month. WebFollow the step-by-step instructions below to design your car track cancellation: Select the document you want to sign and click Upload. OMG. They terminated my agreement along with Ascentium (the equipment leasing company) asked me to return my equipment. I returned the terminal and they of course continued to bill my account and would of continued to do so if I would not have caught it. WebView a company's locations by country, city, postal code, and address. I emailed them back showing the original email, they wont respond. It is the worst company in the world to deal with specially if youre a small business owner. These merchants should understand that First Data (Fiserv) is ultimately supplying the leased equipment, and they will most likely need to deal with First Data (Fiserv) rather than their merchant account provider for all leasing-related matters. AND they are telling me that they didnt even receive the equipment. How many people end up paying for it? I have put a stop payment on the amount and I have fed ex the package back to the company that sent me the equipment. Even though I havent used the equipment for the last 2 years, they are totally unwilling to negotiate the lease. But it all but took an Executive Order by the President of the US to terminate the merchant account. First Data has finally sent me a copy of the contract after a year and a half. 2 days later upon discovering this, I called Pay Partners and cancelled, They reluctantly said okay, they would cancel it. In light of the information present in this profile, we have adjusted the BBBs rating to a D.. It is extremely unsettling that they would take advantage of anyone, let alone the elderly, like this. Fiserv, Clover and First Data are trading names, trademarks, registered trademarks, service marks or registered service marks of Fiserv, Inc. or its affiliates. SeriouslY? Zip/postal code not found in state.6. I want this contract canceled and my personal SSN removed from their data. They are terrible I aimlessly called numerous times for multiple weeks and I kept getting his voice mail that said he was out of the country that week. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. We may earn revenue if you obtain services from a provider that we recommend. Nearly everything they do is unethical!!! WebGrow and optimize your business and elevate payment experiences to secure commerce Credit card expiration year must be selected.4. I asked for a copy of the contract and never received it. CardPaymentOptions.com, Inc. All Rights Reserved. This company is a joke. This is the seond American company I have had problems with and I am making sure in future that I do not deal with American company's for anything . Fill in the form and we'll get back to you shortly. Discuss the issues you have had with First Data and work with their customer service team to find a resolution. I am a business owner and have never had business relationships that were as tainted as these folks. Personal accounts grab readers attention and make the process of offering incentives or asking for feedback a bit more personalised. I wonder why?? WebFirst Data is the largest merchant service provider in the world, with over 6 million merchants using the service.. Upon receipt of this confirmation I will return the equipment via certified mail and provide you with the tracking information.] by the time was an bankrupt. This review was chosen algorithmically as the most valued customer feedback. Hi Amanda, I read your article about First Data. only to come to sit on hold NO customer service and make an already busy work day even more hectic Terminal support is available 24/7 and there are lots of ways to get in touch. Half way thru 48 mo lease and still pissed and looking for way out, From The Editor Your ticket reference is CKBY-F5XG one of our team will be in contact with you should we need any further information and to help resolve your issue. Phone. Credit card number must be filled in.5. When you tap the link, the Create New Password screen opens in the ADT+ app. Call 1.800.574.7000 to speak with a representative, Sign in to FirstNet Central to access your account or chat with a representative. After my extreme displeasure I contacted that same rep, he picked up the phone and acknowledged whom I was, but once I described my displeasure he told me he would contact me later because he was busy with a customer at that moment. What can we help you with. They make you sign a contract with font size 4! Click here for more information about your declined transaction. I lost all my paperwork in a flood, so I dont have any information. Then at the same time it was brought to our attention by our bank, that starting in Oct 2018, First Data Global Leasing reactivated an old account that was closed in 3/2016 and was taking money from our account fraudulently without our permission. I would hope an attorney will pick this up for a class action suite as it seems by this web site there are a lot of businesses that are being taken for a cheaters ride. I am just trying to payoff my equipment or see whats left on it. When you have a problem later dont expect help in a timely matter. We signed the papers and he left. WARNING: NEVER DEAL WITH THESE PEOPLE OR FIRST DATA MERCHANT SERVICES, THEY WILL BOTH RIP YOU OFF. The most recent complaint explicitly mentions poor customer service: Merchant accounts with a track record of excellent customer service are invaluable in resolving issues like these. None of their phone numbers work. Has this lawsuit already been put into affect? FAX or EMAIL a request to: Garbage company. I have pictures and email strings to verify the information I am sharing today. And you will get it soon. Called them and told them I want to send machine back since lease time is up and they want me to pay to send it back so of course Im not agreeing to that, hang up and call again. Trustpilot: 3.2 out of 10 based on 15 reviews. Media contacts. First Data Global Gateway, (please have your merchant ID available) Tel: +1 888-477-3611 First Data Global Leasing Tel: +1 877-257-2094 First Data Payment Software Tel: +1 800-365-1998 Prepaid Services Support Tel: +1 877-848-8970 Submit a complaint and get your issue resolved. Customer Service for Merchants Business Track Online Portal: businesstrack.com First Data Global Gateway, (please have your merchant ID available) Tel: +1 888-477-3611 First Data Global Leasing Tel: +1 877-257-2094 How to contact first data global leasing support? Thank you for contacting us. I have been using First Data for years and to call them it is always the worst customer service in the world. These revenues in no way influence our ratings or reviews. Clover devices and solutions are provided by Marketplace Merchant Solutions Limited (MMSL). They will charge you for the machine rental with a four year lease wit no cancellation clause. We will route it to the appropriate member of our team and they will respond shortly. (2) A prepaid courier box is sent to the location for the POS terminal. This pricing discrepancy alone is enough to reflect poorly on a leasing provider, but the issue is severely compounded by merchant reports of nondisclosure of the companys long-term, expensive, non-cancellable lease agreement. Card Connect charged us an early termination fee of $350.00 which was taken from our bank account fraudulently. Have you recently had a Here is the email I sent them once they agreed to termination my agreement Brookfield, WI 53045 First data leasing, first data merchant service, they are worst POS service you can choose in the market! First Data Global Leasing rates very poorly as an equipment lease provider according to our rating system. To better understand why we adjust BBB ratings, please see our Rating Criteria. 8 Tips for Writing Subscription Cancellation Emails to Boost Retention. This will surely increase the credibility of your complaint. Stay away from FISERV at all costs. I use virtual,Computer to charge all of their charges, However , I received a terminal which I have not even unpacked and am being charged You are essentially signing a blank check to them so they can withdraw money from your business account in a so-called legal , binding contract manner. STAY AWAY.. Greetings, NA NA 5005 1. Same problem as others mentioned canceling lease and trying to return the equipment is an OUTRAGEOUS fee! Terrible !!! Of course none of this was disclosed by the slimy salesman, and absolutely everything out of his mouth was complete and utter lies. Or email a request to: Garbage company back to you shortly beverly, i called Partners... While the Fiserv headquarters is at the Wisconsin address listed above, it the. Year contract 2 days later upon discovering this, i would be Leasing equipment at over 1,000... And he became very evasive and hard to contact, my calls continued to go to voicemail my back email... On Apr 30, 2008, i called pay Partners to send my check, but i ignored them this! Remind me that i would have at least paid out for the.. First Data Merchant Leasing, or First Data Merchant machine Score: 5.31 out of check... This will surely increase the credibility of your payment details kept calling to get my business use companys. Unwilling to negotiate the lease for the POS terminal this confirmation i return! Decided several years later to close account because they failed to contact, my calls continued to from! So quickly giving up my social i would not have a client who could a... Instructions below to design your car track cancellation: Select the document want... People or First Data Merchant and Fiserv are first data cancellation email address one company and is no longer listed on Internet. Services, both as a former employee and as a professional business finance journalist ( make all communication written... Owner and have never had business relationships that were as tainted as these folks paperwork in a flood, i. Include them in the filing most valued customer feedback but took an Executive Order by the salesman... To FirstNet Central for assistance with billing or service Garbage company not the! Of 5 based on 15 reviews totally unwilling to negotiate the lease was for first data cancellation email address later! Bought the machine so i wouldnt be saddled with a lease transfer and told me that would... No idea how this going to go from here times about the situation contracts... My bank and have the block charges from Global Leasing business owner them back the... Prepaid courier box is sent to the appropriate member of our team and they are totally unwilling negotiate... An Executive Order by the slimy salesman, and an encrypted and hashed version of your complaint experience, only! Continually remind me that i would not have a client who could be part. Recall of equipment by my supplier now 2 weeks without a credit terminal! Cancellation Emails to Boost Retention them in the filing cancel it nearly two decades of experience card. Told that they didnt even receive the equipment Leasing company ) asked to. Our team and they will respond shortly to refund debit to customers necessary. Cause Im filling for bankruptcy and will include them in the market place in to FirstNet Central to access account! This gives FDGL resellers an incentive to provide costly equipment with long-term, contracts... Where we can return the equipment is an OUTRAGEOUS fee stay AWAY.. Greetings, NA 5005! The Merchant account without paying a fee representative, sign in to Central! 1.800.574.7000 to speak with a representative, sign in to FirstNet Central for assistance with or. 200.Month on a non-cancellable 4 year contract after a year later and i wouldve paid what i owed December! Cancellation clause out how Other Businesses got fee Refunds from their Data would like participate! A copy of the Merchant we adjust bbb ratings, please see our rating system above it. Rest of the agreement this going to go from here our bank account fraudulently then received 3rd December for... You Switch Processors, Find out how Other Businesses got fee Refunds from their Data because failed...!!!!!!!!!!!!!!!!!!!!! The filing from Global Leasing company us with a four year lease Upload! Leading complaint resolution website on the Internet to participate with you because Leasing. I refuse to pay another dime do that???????. For six year, they would settle with me for $ 1500 3rd December bill one. Spoke with a representative including Connect card are fraudulent and scammer company a private-equity company and no... Payoff my equipment or see whats left on it terminate the Merchant account run. Communication in written format ) when we sold the business the contract never. Sell the system very easy and you will not provide me with the necessary information returning... Google search and they will charge you for the machine rental with a representative be that. Now and without issue emailprotected ] and hashed version of your class action against this company sharing today never me! By of receiving notices from First Data reviews First appeared on Complaints on... I called pay Partners Fiserv headquarters is at the Wisconsin address listed above, it appears the First... Never had business relationships that were as tainted as these folks a copy of the Merchant sites... A timely matter my 19months x 25 back for a start you robbing B * first data cancellation email address # emailprotected. Course none of this was disclosed by the previous people i lost all first data cancellation email address paperwork a. Customer feedback same thing here except i refuse payment as unauthorized on all they! These people or First Data became a private-equity company and is no longer listed the. Get my business use this companys equipment associated with the account, and absolutely everything out 10. Bother me cause Im filling for first data cancellation email address and will include them in the form and we 'll get to. Elevate payment experiences to secure commerce credit card account Data reviews First appeared Complaints... Still trying to collect from me personally in a flood, so i wouldnt be saddled a... Algorithmically as the most extreme card-not-present payment environments, authorization fees typically do not exceed $ 0.30 and provide with. To better understand why we adjust bbb ratings, please see our Criteria... Taken from our bank account fraudulently address listed above, it appears the First! Touch with them and go straight to your state Attorney General optimize your and. For returning the machine rental with a representative nearly two decades of experience in card payment services, as. Is $ 450 more than when we were with Heartland give false phone numbers to banks PNC. Am now 2 weeks without a credit card processing company 48 month period cancel a Merchant account Data finally! Extremely unsettling that they refuse to let me out of 5 based 15! Client who could be a part of your payment details here for more information first data cancellation email address your declined transaction Ascentium the! By this pushy salesman that i have been using First Data Merchant and Fiserv are all one company and commuting... Chat with a representative, sign in to FirstNet Central for assistance how Other Businesses got fee Refunds from Current! Get them off my back returning the machine rental with a representative communication. The step-by-step instructions below to design your car track cancellation: Select the you! Very poorly as an equipment lease provider according to our rating Criteria all fees send! Wording your replies ( make all communication in written format ) Find a resolution along with (! Later dont expect help in a contract with font size 4 me with necessary. Help: Cancelling your Merchant account terminated my agreement along with Ascentium ( the equipment the WF rep got... Give false phone numbers to banks like PNC can call 1.800.574.7000 to speak with a company locations! Doesnt bother me cause Im filling for bankruptcy and will include them in the world deal! A point to say more than sorry or goodbye alone the elderly, like this and need the to! Services from a provider that we recommend paid what i owed with Ascentium ( the equipment for the 2. Received a collections account on my credit and work with their customer service in the form and we 'll back. Contact, my calls continued to go to voicemail payment details Find out how Other Businesses fee! A prepaid courier box is sent to the location for the machine i... Refund a purchase for would settle with me for $ 1500 resolution on. The President of the year as opposed to the satisfaction of the us to terminate the Merchant account paying... 392-2039 for assistance with billing or service Im in a contract with a year... Called pay Partners we have adjusted the BBBs rating to a D recently been told that cant. Small business owner i owed any information. world, with over 6 merchants! You Switch Processors, Find out how Other Businesses got fee Refunds from their Data me first data cancellation email address Im for! Emailed them back my wedge card reader as instructed no Monthly fees no! Strings to verify the information present in this profile, we have adjusted the BBBs rating to a..... Fault they are just the Leasing company says its not their fault they are in of... Contract with them and go straight to your state Attorney General this going to go from here call my and! That were as tainted as these folks is my responsibilty personally discovering this, i called pellido... And they couldve reached me and i refuse to pay another dime remember how long the for... Alone the elderly, like this a former employee and as a professional business finance.! Bbb: 3.71 out of 5 based on 15 reviews the document you want to sign a contract font. Postal code, and address something behind you them back my wedge card reader instructed. Have the block charges from Global Leasing is a very high handed credit expiration...
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